TOTAL PERFORMANCE
SECRET SERVICE

A division of Infinite Possibilities Coaching
For a downloadable brochure click here

WHY MYSTERY SHOP? 

You spend hundreds and even thousands of dollars each year to present your business “above” the competition and attract new customers. Are those dollars that are well spent? Know the answer by incorporating a “Mystery Shopping” program within your company and taking advantage of the wealth of information provided through anonymous assessments of your staff at work.

Is Your Staff Making The Most of
Those Thousands of Dollars spent by:

• Providing an “attention getting” first impression?
• Representing you in a positive manner?
• Demonstrating knowledge of your product?
• Moving the “potential customer” to “paying customer”?
• Meeting and exceeding Customer Expectations?
• Making a lasting, favorable impression?

SERVICES

Total Performance Secret Service provides the Northeastern United States with anonymous customer service surveys for the purpose of observing and reporting the level of service offered. Surveys are customized to your needs and can include:

• Telephone surveys
• On-site service critiques
• Property Inspection
• Web Site Surveys

Total Performance Secret Service will engage “mystery shoppers” or anonymous evaluators, to pose as ordinary customers using or seeking to use your services. We will then provide an honest and unbiased evaluation based on customized, objective and subjective questions. Reports provided will be a true reflection of factual information and a fresh perspective on the quality of your customer service, and they will help to pinpoint areas of service that need improvement in order to boost customer satisfaction and customer loyalty.

Since there are numerous competitors for your customers to choose from, your success will depend largely on the standard of customer service you reliably provide. Be assured through consistent monitoring that your staff is offering the highest level of customer service and maintain your competitive edge.

BENEFITS OF MYSTERY SHOPPING

A Mystery Shopping Program will help you identify your service strengths and recognize employees who are upholding and even exceeding your standards of service and company goals.

It will at the same time determine service weaknesses and become an aid for employee redirection and training.

Recognizing both your strengths and weaknesses and addressing each will improve employee performance and motivation, raise your level of customer service, and ultimately impact your overall level of customer satisfaction.

Satisfied customers become loyal customers and loyal customers become walking, talking “word of mouth” advertisers for you!

Let us Help!

Contact us NOW!